Delivery Information

Where we deliver to;

Our products are available to you wherever you are in the world, so long as there is a recognised Postal Service in your country.

Post and Packing Costs.

  • UK Standard Delivery - Normally 2-5 working days : £2.95
  • European Union - Normally 5 working days: from £6.95
  • (EU parcels above 1kg in weight may require an additional shipping cost)
  • Rest of the World - Normally 7 working days:  By Air £19.99
  • Rest of the world - Heavy Parcels over 1kg may be shipped by sea, with delivery expected between 28 and 42 days, depending on the postal service in your country.

Please note the following: Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.

  • Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
  • Delivery will be through Royal Mail or Parcel Force (United Kingdom) and UPS (Worldwide)
  • We will endeavour to accommodate any special instructions you give us, (e.g. 'Please leave in Garage if we are not in') ... but this will be reliant on the postman to obey the instruction on the parcel, and of course we do not have control of the Postman at the point of delivery.
  • Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
  • All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
  • Replacements or refunds.   If your parcel does not arrive, and we retain proof of postage, your parcel will be replaced after 21 days, (for U.K. delivery addresses).  This is due to Royal Mail terms and conditions, who will not accept a claim to be considered until after 21 days.  Of course the vast amount of deliveries occur within 2 to 3 days.  Refunds are reserved for faulty or damaged items which will be refunded in full, including the shipping charge.  For EU delivery addresses the claims process begins on day 42.  For delivery addresses outside the EU, due to the sea freight aspect and the remoteness of overseas Customs, the claims process is valid from day 90.  Damaged or faulty items must be returned to our registered office for inspection.  Your statutory rights are not affected.